Position title
Help Desk Specialist - Flojics Canda Team
Description
  • We are looking for someone to be responsible for customer request scheduling and dispatch. Service is initiated by phone, portal, e-mail or internal resource, your role is to provide technical triage and information collection to start a service ticket. You would be responsible for ticket assignments and monitoring of ticket statuses via the ticketing system. You will be doing what it takes to provide excellent customer service.
  • Act as the single point of contact to the customer for all types of service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve customer service, perception, and satisfaction.
  • Schedule internal and technical teams with regards to priority, service level and resource in our service system. Perform customer follow-up to verify the final resolution and determine satisfaction level.
  • Understand overall service desk objectives, as well as the role and function of each team member.
  • Assist admin team in providing reporting and metrics
  • Performs other duties as assigned.
Qualifications
  • Technical Support Experience
Job Location
Alexandria, Egypt
Experience

0 To 10 Years

Career Level

Entry Level (Junior Level / Fresh Grad)

Employment Type
Full-time
Base Salary
EGPConfidential

Vacancies

1 open position

Job Categories
Customer Service/Support Installation/Maintenance/Repair IT/Software Development
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Position: Help Desk Specialist - Flojics Canda Team

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